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Voicemail catches the calls nobody answers. Callers reach a mailbox through a Voicemail step in a call flow. You listen to messages in Calls → Voicemail.

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Review your voicemail

1

Open Voicemail

In the sidebar, go to Calls → Voicemail.
2

Pick a date range

Under Filters, choose a Range: Today, Yesterday, This Week, Last Week, This Month, Last Month, Last 7 days, Last 30 days, or Custom. For Custom, set From and To. This Month is the default.
3

Narrow the list

Type in Filter by From to search by caller name or Filter by number to search by phone number. Select New only to show only new messages. The badge shows how many are new.
4

Play or download a message

Select play on a row to listen. Use the download button to save the recording.
Voicemail page with the This Month range, two new messages marked with a dot, and the player open on one demo message

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What each column shows

Select a column header to sort by it. Select it again to reverse the order.
Use Page size to show 50, 100, 150, or 200 messages at a time.

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Send callers to voicemail

Add a Voicemail step to a number’s call flow and pick the mailbox. A common setup puts it on the Closed branch of a Time Condition or after a Team step. See Call flows.

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Set up a member’s mailbox

Admins set each member’s mailbox options on their settings page.
1

Open the member's settings

Go to Team → Teams & Members, open the Members tab, and select Settings in the member’s actions menu.
2

Turn on voicemail

In the Voicemail section, turn the switch on.
3

Choose the options

Turn on the options you need, then select Save changes.

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Clear a member’s mailbox

On the member’s settings page, open Actions and select Clear Saved VMbox Messages.
Clearing a mailbox deletes every saved message for that member. You can’t undo it.

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Frequently asked questions

There are no messages in the selected range. Pick a wider Range, such as Last 30 days.
Yes. Turn on Forward to member’s email in the member’s Voicemail settings.

Call flows

Add a Voicemail step to a number.

Working hours and media

Upload the audio played before the mailbox.