Call Reports and Analytics Dashboards in TalkChief

Understanding how your calls perform — who is calling, how long interactions last, what they cost, and where volumes peak — is the foundation of an efficient communications operation. TalkChief’s analytics suite gives you the reports and dashboards you need to answer those questions at a glance, whether you are managing a small team or running a large contact center. The depth of your analytics access scales with your plan, from essential call and financial reports all the way through to real-time live supervision.

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Available Reports by Plan

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Call Reports

Call reports give you a full picture of your team’s call activity over any selected period. The standard call report includes:

• Call volume — total calls broken down by inbound and outbound, per number, queue, and agent
• Answer rates — the percentage of inbound calls that were answered versus missed or abandoned
• Duration metrics — average handle time, total talk time, and longest call, segmented by agent or queue
• Missed calls — a full log of unanswered calls with timestamps and originating numbers
• Call outcomes — how each call resolved (answered, voicemail, transferred, abandoned, etc.)

Use call reports to identify staffing gaps, peak hours, underperforming queues, and agents who may benefit from additional support or coaching.

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Finance Dashboard

The Finance Dashboard gives you cost transparency across every dimension of your telephony usage:

• Cost by number — see exactly how much each DID or virtual number is costing you per period
• Cost by route — break down spend by call route (local, international, toll-free) to identify high-cost traffic patterns
• Cost by team — allocate telephony costs to specific teams, departments, or cost centers for internal reporting

The Finance Dashboard is particularly useful when you are managing multiple business units on a single TalkChief workspace, or when you need to produce cost-allocation reports for finance or billing purposes.

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Interactive BI Dashboards

The interactive BI dashboards let you move beyond fixed report templates and explore your call data on your own terms. You can:

• Filter by any dimension — date range, agent, queue, inbound or outbound number, call outcome, or duration band
• Combine filters — layer multiple criteria to answer specific questions, such as missed calls on a particular queue during evening hours
• Visualize trends — view data as line charts, bar charts, or tables depending on what best communicates the pattern
• Export for external analysis — download filtered datasets as CSV or Excel for use in external BI tools, management reports, or compliance submissions

Save your most useful filter combinations as named dashboard views so you or your team can return to them without re-configuring from scratch each time.

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Live Feed

The Live Feed is a real-time, chronological stream of call events across your entire workspace. Every answered call, queued call, transfer, hold, and disconnection appears in the feed as it happens, with agent name, queue, direction, and elapsed time. Use the Live Feed to:

• Spot calls that have been queuing longer than acceptable thresholds
• Identify agents who have been on a single call for an unusually long time
• Confirm that a newly created queue or routing rule is behaving as expected
• React immediately to sudden volume spikes before they affect service levels

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Custom Filters and Reports

On Growth and Professional plans, you can create saved views — persistent filter configurations that let you jump straight to the slice of data you review most often. To save a view, apply your desired filters in any report or dashboard and click Save view, then give it a name. You can also schedule report delivery to have a report emailed to one or more recipients on a recurring basis — daily, weekly, or monthly — so stakeholders receive the numbers they need without logging in. For reporting requirements that fall outside the standard templates, TalkChief offers custom reports on demand. Contact your account manager or the support team with your requirements, and the team will configure a tailored report for your workspace.