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Call reports lists every call your inbound agents and campaigns handle. For each call you see the outcome, duration, charge, and a written transcript of the conversation.
Dates and filters use Riyadh time. Call audio is not recorded, so reports contain the transcript only.

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Open call reports

In the agents workspace sidebar, under Monitor, click Call reports. The page refreshes on its own every few seconds. The top of the page shows four totals for the calls that match your date, direction, and filter-panel filters:
The Call reports page with the four totals, the quick filters, and the Call ledger table showing fake calls with outcomes and charges.

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Find a call

Use the quick filters:
  • Date range: All time, Today, 7 days, 30 days, or Custom.
  • Direction: All, Inbound, or Outbound.
  • Search phone number to match the contact’s number. This search only narrows the rows shown in the Call ledger. The totals and Export CSV ignore it.
The filter panel adds Agent and Disposition. Click Clear filters to reset. The Call ledger shows Date & time, Contact, Direction, Agent, Duration, Outcome, and Charge. Rehearsal calls carry the Rehearsal label.

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Read a call report

Click a row to open the report. In the transcript, each line is marked as the caller, the agent (AI), or a tool. Tool lines show the tool’s result status. Lines the caller talked over are marked interrupted. Use Search conversation to find a word. A transferred call shows Transferred to a human with the destination and time.
An open call report drawer showing Duration, Customer charge, Conversation events, and the Diarized conversation with caller, AI, and tool turns.

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Understand the charge

Each call costs $0.15 per connected minute, or the usage-based cost if that is higher. The charge column can show: Failed, busy, and unanswered attempts have no per-minute charge. Minutes after a transfer to a person are not charged as AI time.

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Export calls

Click Export CSV to download the calls that match your date range, direction, Agent, and Disposition filters. The phone number search is not applied to the file. The file includes the call ID, start time, contact, agent, direction, call type (standard or rehearsal), duration, AI duration, disposition, transfer details, and price.

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FAQ

The call connected but no speech was transcribed, for example when the caller hung up at once.
No. Agents do not record call audio. Use the transcript to review the conversation.
Yes. In an agent’s Test panel, click Open report under Latest call. In a campaign’s Activity & results, click Inspect.
Yes. Deleting an agent or campaign keeps its call reports and transcripts.

AI Voice Agents overview

Pricing and how agents work.

Outbound campaigns

Track campaign results.