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Create media lets you make new audio for your phone system without leaving TalkChief. Record a greeting with your own microphone, or type the words and let AI read them in a natural voice. Every clip is saved to the Media Manager, so you can use it in call flows, IVR menus, team steps, and queues like any uploaded file.

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Before you start

Go to Configuration → Media and select Create media. The window has two tabs: Record and AI voice.
Media Manager with the Create media button next to Upload Media

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Record your own voice

1

Allow the microphone

Open the Record tab and select the red record button. Your browser asks to use your microphone. Select Allow.
2

Record

Speak your message. A level meter shows your voice is being picked up, and a timer shows the length. Select stop when you’re done. Recording stops by itself at 2:30.
3

Listen back

Play the recording to check it. Select Record again to start over.
4

Name and save

Enter a Media name, such as “Closed hours message”, and select Save to media.
Create media window on the Record tab with the record button and timer
Record in a quiet room and keep the microphone at the same distance throughout. Callers hear exactly what you record.

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Generate an AI voice clip

1

Choose a language

Open the AI voice tab and pick a Language. Arabic has four options: Levantine (Shami), Gulf, Egyptian, and Modern Standard (Fusha). Hebrew, English, and 25 other languages are also available.
2

Choose a voice

The voice marked Recommended is the one we tested as the most natural for that language. Select Sample to hear a voice before you choose. Samples are free.
3

Write the text

Type the words exactly as they should be spoken, up to 1,000 characters. Numbers and names are read as you write them.
4

Name the clip

Enter a Media name so you can find the clip later, such as “Welcome greeting – Arabic”.
5

Confirm the price and generate

The form shows Price: 1.00perclip∗∗.Select∗∗Generate⋅1.00 per clip**. Select **Generate · 1.00, check the summary, and select Confirm & generate · $1.00. The clip is usually ready in 5 to 15 seconds and is saved to the Media Manager automatically.
AI voice tab with English selected, the recommended voice, the text to speak, a media name, and the price per clip
Confirmation asking to generate the voice clip, with the media name, voice, length, and price
You’re charged only when the clip is created. Generating again with new text or a different voice is a new clip and costs another $1.00.

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Billing

Each AI voice clip costs $1.00, charged to your account balance. Your monthly invoice lists the clips in their own section, AI Voice Clip Generation, with the number of clips and the total. Each charge in your account history shows the media name you gave the clip, so you can match every charge to a clip. Recording your own voice is free.

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Use your new clip

New clips appear in the Media List right away. Pick them wherever media is used:

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Frequently asked questions

Select the lock icon next to the address bar, set Microphone to Allow, and select Try again. You can also select Upload a file instead and upload an MP3.
Only account admins can generate AI voice clips, because each clip is charged to the account. Ask an admin, or use the Record tab.
You need at least $1.00 in your balance to generate a clip. Nothing was charged. Top up your balance and try again.
Select Retry save (no new charge). Retrying never charges you again. TalkChief also retries by itself, so the clip appears in the Media Manager within a few minutes.
No. Generate a new clip with the new text, then delete the old one from the Media List.

Working hours and media

Upload files, set music on hold, and manage your media list.

Call flows

Play your new clips to callers.