> ## Documentation Index > Fetch the complete documentation index at: https://docs.talkchief.io/llms.txt > Use this file to discover all available pages before exploring further. # Connect ActiveCampaign to log calls and start automations > Connect ActiveCampaign with your API URL and key so every TalkChief call becomes a note on the contact and a tag that can start your automations. The TalkChief integration for ActiveCampaign logs every TalkChief phone call on the matching ActiveCampaign contact and tags the contact with the call's outcome, such as **TalkChief - Missed call**. Because tags can start ActiveCampaign automations, a call can trigger a follow-up sequence on its own, for example a "sorry we missed you" email after a missed call. ActiveCampaign doesn't offer a sign-in flow for apps, so you connect with your account's API URL and API key. ## What the integration does * **Logs every external call as a note**: each inbound and outbound call adds a note to the contact. Calls between two TalkChief extensions are not logged. * **Finds the right contact**: TalkChief looks up the caller's number (or the number you dialed) in the contact's **Phone** field, in the formats people usually type, such as `+15551234567`, `5551234567` or `+1 555-555-1234`. * **Tags the call's outcome**: the contact gets one TalkChief outcome tag that shows how its last call went (see [Start automations from calls](#start-automations-from-calls)). * **Creates contacts for new numbers**: when no contact has the number, TalkChief creates one with the number and the caller ID name, and tags it **TalkChief - Created from call**. This needs phone-only contacts in your ActiveCampaign account (see [Before you start](#before-you-start)). You can turn it off. * **Adds the recording**: when the call was recorded, the note includes a link to the recording. Each note looks like this: ```text theme={null} Inbound call from +15551234567 - Answered Agent: Dana Cohen (ext 101) Talk time: 02:05 Time: 2026-11-12 08:00 UTC Recording: https://... Call ID: ... Logged by TalkChief ``` The note's author in ActiveCampaign is the user whose API key you connected; the agent who handled the call is named in the note. Calls usually appear in ActiveCampaign within a few minutes of hanging up. > [!NOTE] > > There is no calling panel inside ActiveCampaign, because ActiveCampaign has no calling framework for apps. Place and answer calls with your TalkChief app or desk phone as usual; every call is logged in ActiveCampaign the same way. To start calls from your own tools, see the [Click-to-Call API](https://docs.talkchief.io/developers/click-to-call.md). ## Before you start * You are a **company admin** in TalkChief. * You have the **API URL** and **API key** of an ActiveCampaign user in the **Admin** group. We recommend a dedicated user for TalkChief (for example "TalkChief integration"): notes in ActiveCampaign show that user as the author, and the connection stops working if that user is deleted. * To create contacts for new numbers, your ActiveCampaign account must allow contacts without an email address (phone-only contacts). Without it, calls from numbers ActiveCampaign doesn't have are not logged. Ask ActiveCampaign support if you're not sure whether your account has it. * One ActiveCampaign account can be connected to one TalkChief company. ## Find your API URL and key **1. Sign in as the integration user** Sign in to ActiveCampaign as the Admin user whose key TalkChief will use. Each ActiveCampaign user has their own API URL and key. **2. Open Developer settings** Select **Settings** (gear icon), then **Developer**. **3. Copy both values** Copy the **API URL** (it looks like `https://yourcompany.api-us1.com`) and the **API key**. Use the API URL exactly as shown there. The address you see in your browser while using ActiveCampaign (`yourcompany.activehosted.com`) is not the API URL and is not accepted. ## Connect ActiveCampaign **1. Open Integrations in TalkChief** In the TalkChief web app, select **Integrations** under **Configuration** in the sidebar. The page opens on the **CRM** tab. **2. Start the connection** On the **ActiveCampaign** card, select **Connect**. A window asks for your API URL and API key. **3. Enter the API URL and key** Paste the **API URL** and the **API key**, then select **Connect**. TalkChief checks them with ActiveCampaign right away. **4. Confirm in TalkChief** A message confirms that ActiveCampaign is connected, and the card moves to your connected integrations with a **Connected** label. **5. Test with a real call** Make or receive a call with TalkChief. A few minutes after you hang up, open the contact in ActiveCampaign and check that the note and the outcome tag are there. TalkChief stores the API key encrypted and uses it only to log calls in ActiveCampaign. ## Choose what gets logged On the connected ActiveCampaign card in **Integrations**, select the settings (gear) icon. The **ActiveCampaign settings** window shows the connected account and three switches you can change at any time. Each change applies to calls that end afterwards. | Setting | On (default) | Off | | - | - | - | | **Log calls** | Every external call is logged | Nothing is logged, and the connection stays in place | | **Log missed calls** | Busy, unanswered, cancelled and voicemail calls are logged and tagged too | Only answered calls are logged | | **Create contacts for new numbers** | Unknown numbers get a new contact (needs phone-only contacts) | Calls from numbers ActiveCampaign doesn't have are not logged | ## Start automations from calls After each call, TalkChief removes the contact's previous TalkChief outcome tag and applies the tag for this call: | Tag | When | | - | - | | **TalkChief - Inbound answered** | An incoming call was answered | | **TalkChief - Missed call** | An incoming call was not answered (for example busy, no answer, cancelled or abandoned) | | **TalkChief - Voicemail** | The caller reached voicemail | | **TalkChief - Outbound answered** | A call you made was answered | | **TalkChief - Outbound no answer** | A call you made was not answered | Contacts that TalkChief creates also get **TalkChief - Created from call**, so you can leave them out of email sends until you know more about them. To follow up automatically, create an automation in ActiveCampaign with the **Tag is added** start trigger, choose one of the TalkChief tags, and set it to run **multiple times**. ActiveCampaign starts such an automation again only when the tag was removed and added again, which TalkChief does on every call, so the automation runs after each matching call. The **Tag is added** trigger is available on every ActiveCampaign plan. > [!TIP] > > Each tag appears in ActiveCampaign after the first call that uses it. To build an automation before that, create the tag yourself in ActiveCampaign with exactly the name shown above; TalkChief then uses your tag. ## Data TalkChief uses in ActiveCampaign With your API key, TalkChief: | Access | Why | | - | - | | Reads contacts | Find the contact whose phone number matches the call | | Creates contacts | Create a contact for a number ActiveCampaign doesn't have (only while **Create contacts for new numbers** is on) | | Creates notes | Log each call on the contact | | Creates, applies and removes tags | Set the TalkChief outcome tags on the contact. Only TalkChief's own tags are removed | | Reads account settings | Check the key when you connect and show the account's name in TalkChief | TalkChief does not read or change your deals, lists, campaigns, automations or other tags, and it does not copy your ActiveCampaign contacts into TalkChief. ## Disconnect ActiveCampaign To stop logging calls, open **Integrations** in TalkChief and select the trash icon on the ActiveCampaign card (or **Disconnect** in the **ActiveCampaign settings** window), then confirm with **Yes, disconnect**. When you disconnect: * Calls are no longer logged in ActiveCampaign. Calls that were waiting to be logged are dropped. * TalkChief deletes the API key it stored. * Notes, tags and contacts already in ActiveCampaign stay there. Nothing is deleted from ActiveCampaign. The API key itself keeps working in ActiveCampaign until you reset it. If no other app uses that key, reset it: in ActiveCampaign, go to **Settings** > **Developer** and select **Reset API Key**. Any other app that uses the key must then be updated with the new one. You can connect again at any time: the ActiveCampaign card returns to **Discover more integrations**, where you select **Connect**. ## Troubleshooting > [accordion] This is not an ActiveCampaign API URL > > Copy the API URL from **Settings** > **Developer** in ActiveCampaign. It looks like `https://yourcompany.api-us1.com`. The address of the ActiveCampaign app in your browser (`yourcompany.activehosted.com`) is not accepted. If your Developer page shows an API URL in a different form and TalkChief refuses it, contact TalkChief support. > [accordion] ActiveCampaign did not accept this API key > > Copy the key again from **Settings** > **Developer**, signed in as the same user as the API URL. A key stops working when it is reset or its user is deleted. > [accordion] ActiveCampaign could not be reached or is busy > > If TalkChief says it could not reach ActiveCampaign at this API URL, check the URL. If it says ActiveCampaign is busy, wait a minute and try again. > [accordion] The ActiveCampaign card asks me to reconnect > > The card shows **Reconnect needed** when ActiveCampaign no longer accepts the API key, usually because the key was reset or its user was deleted. Select **Reconnect** and enter a current API URL and key. Calls that ended in the meantime are logged once you reconnect, as long as you reconnect within 7 days. > [accordion] Calls from new numbers are not logged > > Your ActiveCampaign account requires an email address for every contact, so TalkChief can't create a contact for a new number. The **ActiveCampaign settings** window shows this under **Last problem**. Turn on phone-only contacts in ActiveCampaign (ask ActiveCampaign support if you can't find it), or add the contact yourself. TalkChief tries new numbers again a few hours later. > [accordion] Calls are logged without tags > > The API key's ActiveCampaign user may not manage tags. Connect with the key of a user in the **Admin** group. > [accordion] This ActiveCampaign account is already connected to another company > > An ActiveCampaign account can be connected to only one TalkChief company, so that each company's calls stay in its own CRM. Disconnect it from the other TalkChief company first. > [accordion] A call is not on the contact > > TalkChief matches the contact by its **Phone** field. Check that the contact has the caller's number there. If **Create contacts for new numbers** is off, calls from numbers ActiveCampaign doesn't have are not logged. > [accordion] My automation ran only once > > In the automation's **Tag is added** trigger, set it to run **multiple times**. Otherwise ActiveCampaign runs it only the first time the tag is added to a contact. > [accordion] A recording does not play > > The recording link is added only when the call was recorded. Check that call recording is on for that number or team in TalkChief. For anything else, contact TalkChief support at [support@talkchief.io](mailto:support@talkchief.io). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.