> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talkchief.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Workspace: Dashboard, Queues, and Breaks

> See what TalkChief agents get when they sign in: a dashboard with status and breaks, their queues, their settings, and the Web Phone on every page.

Members with the agent role sign in to a simpler workspace built for taking calls. It has three pages and the Web Phone. Admins and supervisors use the full admin area instead.

## What agents see

When an agent signs in, TalkChief opens their **Dashboard**. The sidebar has:

| Group | Item | What it shows |
| - | - | - |
| **Workspace** | **Dashboard** | Your status, extension, break policy, and app downloads. |
| **Workspace** | **Queues** | The queues you belong to. |
| **Account** | **Settings** | Your device, extension, and follow-me preferences. |

The [Web Phone](/phone/web-phone) button sits in the bottom-right corner of every page.

<Frame>
  <img src="https://mintcdn.com/talkchief/t7PqWxB7x25SLoj2/images/docs/agent-dashboard.png?fit=max&auto=format&n=t7PqWxB7x25SLoj2&q=85&s=a9f156f34585abc81c298081538c4053" alt="Agent dashboard for a demo agent showing the greeting, the Status card with Available and Take break, the Extension card, the Break policy card, and the desktop app downloads" width="1440" height="1000" data-path="images/docs/agent-dashboard.png" />
</Frame>

## Agent dashboard

The dashboard greets you by name and shows your email. Below that are three cards:

* **Status**: shows **Available** or **On break**, with the button to change it.
* **Extension**: your own extension number. Teammates can dial it to reach you.
* **Break policy**: a reminder that your manager configures breaks.

The dashboard also links to the TalkChief desktop apps for Windows and macOS.

## Take a break

<Steps>
  <Step title="Start the break">
    On the **Status** card, select **Take break**. The status changes to **On break** and you see **Break started**.
  </Step>

  <Step title="Come back">
    Select **Resume work**. The status changes back to **Available** and you see **Back online**.
  </Step>
</Steps>

<Tip>
  Set yourself on a break before you step away. Your supervisor can then see why you aren't taking calls.
</Tip>

## Your queues

Go to **Workspace** → **Queues** to open **My queues**. It lists every queue you belong to, with its ring strategy. Each queue shows a **Logged in** badge. The badge is always shown, so it does not tell you whether you are on a break or currently receiving queue calls.

If the page says **Not in any queue**, ask your manager to add you. Admins and supervisors add agents with **Manage Agents** on the queue card in **Team** → **Queues**. See [Call routing](/phone/call-routing).

## Your settings

Go to **Account** → **Settings** to open **Agent settings**. It shows your device, extension, and follow-me preferences. You can't edit them here. Ask an admin to change your extension, call forwarding, or voicemail. Admins do this on your member settings page. See [Teams and members](/contact-center/teams-and-members).

## Set up break statuses (admins)

Admins define the break statuses agents can use on the **Agent breaks** page.

<Note>
  **Agent breaks** has no sidebar link. To open it, add `/breaks` to your TalkChief web app address.
</Note>

<Steps>
  <Step title="Add a status">
    Select **New break status**. Enter a **Name**, such as Lunch, Meeting, or Training, and an optional **Icon key**.
  </Step>

  <Step title="Save">
    Select **Save**. The status appears in the list with its **Work break?** value and **Icon**.
  </Step>

  <Step title="Remove a status">
    Select **Delete** on its row and confirm.
  </Step>
</Steps>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why can't I see Numbers, Call Flow, or Reports?">
    Those pages are for admins and supervisors. Your sidebar shows only **Dashboard**, **Queues**, and **Settings**.
  </Accordion>

  <Accordion title="Calls aren't ringing for me">
    Open the Web Phone and check that the status badge says **Online**. If it says **Other tab**, select **Use here**. Also check that your **Status** isn't **On break**.
  </Accordion>

  <Accordion title="Can I use TalkChief outside the browser?">
    Yes. Download the desktop app for Windows or macOS from your dashboard.
  </Accordion>
</AccordionGroup>

## Related pages

<CardGroup cols={2}>
  <Card title="Web Phone" icon="phone" href="/phone/web-phone">
    Make, answer, and transfer calls in your browser.
  </Card>

  <Card title="Teams and members" icon="users" href="/contact-center/teams-and-members">
    How admins manage roles and member settings.
  </Card>

  <Card title="Queues and routing" icon="list" href="/contact-center/queues-and-routing">
    How queues send calls to agents.
  </Card>
</CardGroup>


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