> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talkchief.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Create an inbound AI voice agent | TalkChief

> Create an inbound AI voice agent in TalkChief: set its persona, greeting, guardrails, language, dialect, voice, tone, and listening timing.

An inbound agent answers calls that reach your TalkChief numbers. This page covers the agent's identity and how it sounds. You add documents, tools, and routing after that.

<Note>
  You need a TalkChief admin or supervisor account and a free slot under your plan's AI agent limit. To place outbound calls, create a [campaign](/ai-agents/outbound-campaigns) instead.
</Note>

## Create the agent

<Steps>
  <Step title="Open Inbound agents">
    In the agents workspace, click **Inbound agents**, then **New inbound agent**.
  </Step>

  <Step title="Name the agent">
    In **Agent name**, enter a name your team will recognize, for example "Maya — customer care".
  </Step>

  <Step title="Create it">
    Click **Create inbound agent**. TalkChief creates the agent's own phone line and checks it. If the line cannot be verified, no agent is saved.
  </Step>
</Steps>

<Frame>
  <img src="https://mintcdn.com/talkchief/t7PqWxB7x25SLoj2/images/docs/create-inbound-agent-dialog.png?fit=max&auto=format&n=t7PqWxB7x25SLoj2&q=85&s=938c3573ade8d85805bff75931d3b1c3" alt="The Create an inbound service agent dialog with Agent name filled in and the AI agents usage note." width="1440" height="900" data-path="images/docs/create-inbound-agent-dialog.png" />
</Frame>

The agent editor opens. Its sections are **Persona**, **Language & voice**, **Knowledge**, **Skills & tools**, **Phone connection**, **Add to Callflow**, and **Checks & history**. A colored dot beside each section shows whether it is complete or needs attention.

<Tip>
  The direction is fixed when you create the agent. If the job changes from answering to calling out, create a campaign.
</Tip>

## Set the persona

Open **Persona**.

| Field | What to enter |
| - | - |
| **Agent name** | The name shown in your workspace |
| **Speaks as** | How the agent introduces itself, for example "Sara from Acme Dental" |
| **Role** | The job it does, for example "Front desk coordinator" |
| **Objective** (required) | One clear goal for every call |
| **Opening line** (required) | The first sentence the agent says when the call connects |
| **Never do** | Rules the agent must follow whatever the caller asks |

Then choose the service guardrails:

* **Disclose AI when asked**: if the caller asks whether this is AI or a person, the agent answers truthfully.
* **Honour do-not-call immediately**: an opt-out phrase records the request and ends the call.
* **Allow small talk**: the agent replies naturally to off-topic remarks before returning to the task.

<Warning>
  Always set an **Opening line**. Without one, the caller hears silence until they speak, and many callers hang up.
</Warning>

<Frame>
  <img src="https://mintcdn.com/talkchief/t7PqWxB7x25SLoj2/images/docs/agent-persona-section.png?fit=max&auto=format&n=t7PqWxB7x25SLoj2&q=85&s=57c6fb7200b09e9df48a650c59bcf46d" alt="The Persona section with Identity, Greeting, and Service guardrails cards filled in for a fake dental clinic agent." width="1440" height="1400" data-path="images/docs/agent-persona-section.png" />
</Frame>

## Choose language and voice

Open **Language & voice**.

<Steps>
  <Step title="Pick the language">
    In **Primary language**, choose **English**, **Arabic**, **Hebrew**, or **Auto-detect**.
  </Step>

  <Step title="Pick the dialect">
    In **Spoken dialect**, choose how the agent should sound. English offers American and British. Arabic offers Egyptian, Gulf / Najdi, Shami / Levantine, and Modern Standard. Hebrew offers Conversational Israeli.
  </Step>

  <Step title="Pick a voice">
    Choose the **Primary voice** or one of the **Secondary voices**. To see all 30 voices, open **More voice options (all 30)**.
  </Step>

  <Step title="Listen before you save">
    Use **Voice sample** to hear the selected voice in the selected language.
  </Step>

  <Step title="Pick a speaking tone">
    Choose one: **Friendly**, **Happy**, **Warm professional**, **Professional**, **Calm**, **Energetic**, **Direct**, or **Formal**.
  </Step>
</Steps>

<Frame>
  <img src="https://mintcdn.com/talkchief/t7PqWxB7x25SLoj2/images/docs/agent-language-voice.png?fit=max&auto=format&n=t7PqWxB7x25SLoj2&q=85&s=ae483df9d9b8180d0796bbdb12c77927" alt="The Language & voice section with Arabic and Gulf / Najdi selected, the recommended voice cards, and the speaking tone grid." width="1440" height="1500" data-path="images/docs/agent-language-voice.png" />
</Frame>

### Speaking style and timing

| Setting | What it does |
| - | - |
| **Pace** | **Natural**, **Measured**, or **Brisk** delivery |
| **Response consistency** | Higher values stay closer to your wording; lower values vary the phrasing |
| **Let callers interrupt** | The caller can talk over the agent; short noises are ignored |
| **Listening pause** | How long the agent waits after the caller stops, from 350 ms to 1,500 ms. The default is 350 ms |

<Tip>
  If the agent cuts callers off mid-thought, raise **Listening pause** a little at a time.
</Tip>

## Save your changes

Click **Save changes** at the bottom of the editor. New calls use the saved settings right away. There is no separate publish step for inbound agents.

To undo unsaved edits, click **Discard**.

## Next steps

After the persona and voice, finish the setup in this order:

1. Grant documents in [Knowledge](/ai-agents/knowledge-base).
2. Turn on tools in [Skills & tools](/ai-agents/tools-and-integrations).
3. Grant [transfer destinations](/ai-agents/transfers).
4. [Add the agent to a call flow](/ai-agents/add-to-call-flow) and place a test call.

## FAQ

<AccordionGroup>
  <Accordion title="Which language should I choose if my callers speak several?">
    Choose **Auto-detect** to let the agent follow the caller. Pick a fixed language if most callers use one, because some features, such as spoken progress updates, need a primary language.
  </Accordion>

  <Accordion title="Can I change the voice later?">
    Yes. Change it in **Language & voice** and click **Save changes**. The next call uses the new voice.
  </Accordion>

  <Accordion title="How do I delete an agent?">
    Open the agent, click the more actions menu (**⋯**), then **Delete agent…**. TalkChief disconnects its phone line first. Existing call reports and transcripts stay available. If a call flow still uses the agent, remove that step first.
  </Accordion>
</AccordionGroup>

## Related pages

<CardGroup cols={2}>
  <Card title="Knowledge base" icon="book" href="/ai-agents/knowledge-base">
    Give the agent approved documents.
  </Card>

  <Card title="Tools and integrations" icon="screwdriver-wrench" href="/ai-agents/tools-and-integrations">
    Let the agent look things up and take actions.
  </Card>
</CardGroup>


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